Shipping Policy

Orders are packed in Ahmedabad, Gujarat and sent through our courier partners to serviceable PIN codes across India. At checkout we check your PIN before the order can be placed. If a PIN is not serviceable, you will see that on the page and the order will not go through.

Standard delivery has no extra charge. The window shown for your PIN at checkout is an estimate from the courier.

Instant 2-Hour Express, when you select it, adds ₹99. It is offered only where that option appears at checkout for your address.

Dates and times can change if the courier is delayed, the address is incomplete, or the PIN is remote. A shown date is not a promise of a clock time.

Prepaid orders are packed after payment is confirmed. Cash-on-delivery orders are packed after we accept them, and only for products and order values that show cash on delivery at checkout. An order can be held if a product is out of stock or the address cannot be delivered.

Use a complete address with a landmark and a phone number we can reach. You can change the address from your account before the order ships. A wrong address can delay the parcel or send it back to us.

Once the courier assigns a tracking number, you can follow the parcel from My Orders. Status updates come from the courier and can take a short time to appear.

Someone should be available at the address to receive the parcel. Check the box when it arrives.

Report visible damage or a missing item within 48 hours of delivery. Replacements and refunds follow our Refund Policy.

If delivery attempts fail, the courier may return the parcel to us. Write to us with your order number and we will arrange a reship or a refund.